Frequently Asked Questions
Clear answers about custom itineraries, group travel, quotations, booking steps, payments, transport and preparing for your journey.
Plan with clarity
Travel information, practical guidance and policies
Use this information centre to prepare for your journey, understand how bookings are handled and find the policies that apply when using our website or confirming travel services.
Information centre
Choose the guidance you need
Each section focuses on a different part of planning, travelling or understanding your booking relationship with Prince Safaris.
National Parks, Reserves & Conservancies
A detailed Kenya safari guide to national parks, national reserves and wildlife conservancies, with seasons, wildlife, access, circuits, responsible travel and destination links.
Guest Reviews
Read published traveller feedback linked to safari packages and destinations, including verified-review indicators and trusted external review profiles where configured.
Privacy Policy
Understand what information we collect through enquiries and bookings, why it is used, when it may be shared and how you can contact us about your data.
Terms and Conditions
Review the general conditions covering quotations, confirmations, payments, traveller responsibilities, supplier services and changes to an itinerary.
Cancellation Policy
Learn how cancellations, amendments, refunds, travel credits and supplier-imposed charges are generally handled before confirming a journey.
Still need an answer?
Contact the planning team
Tell us what you are planning
Policies and general guidance cannot cover every itinerary. Send your dates, group details and priorities so the team can respond to the circumstances of your proposed journey.